It’s important that you know what personal information Ticketbox.mu Ltd. Limited (known here as "we" or "Ticketbox.mu Ltd. Limited") collects about you, and how we use it.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

1. Purchase a ticket from us, we will use the information you provide us to fulfil both our and the Event Partners obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below. Click on each icon for more information, or scroll down to read the full policy.

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

We may share your information with the Event Partner(s) - such as the artist, promoter, record label, team or venue) - as well as other third parties associated with the service provided.

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

• When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.
• When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
• When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
• If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
• In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

1. For the performance of our contract with you

   We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:

   • Process your order
   • Take payment, and
   • Provide you with customer support.

2. For our legitimate business interests

   • To conduct market research and analysis which helps improve and customise our products and services.
   • For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
   • To send you customer service emails including booking confirmations and event reminders.
   • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent unfair attempts to secure tickets, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.
   • To ensure the security of our and our Event Partners’ operations.
   • To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in. For further information, see section below:

   About your personalisation settings

   We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.

3. Where you’ve given your consent

   • To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
   • To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information].
   • To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

• Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
• We may share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. We will always name the Event Partners when you purchase a ticket .
• Third parties who provide goods and services purchased by you (e.g. ticket insurance or merchandise) so that they can process and fulfil your orders.
• Government agencies or other authorised bodies where permitted or required by law.
• Any successor to all or part of our business.

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy .
• To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you

You also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please Contact Us . Please note that whilst we will carefully assess every request we receive we may not always have to comply. When this happens, we will explain why.

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

For more information, or to get a copy of the relevant documentation please contact us.

If you have any questions about the above, or our approach to privacy, please contact us here .